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WorkDESK Update: 12.5018

WorkDESK Update Kit 12.5018 (19/08/2020)

First Login Instructions

The upgrade can be downloaded and installed anytime, however it will require all users to be logged out of WorkDESK for the duration of the install.
During the first login after installing this upgrade you will be prompted with I29655 about changing a consultant record layout. Press OK to this message and perform a backup once prompted. This should only occur once for each database.
Detailed instructions can be downloaded by clicking here: 12.5018 Gross Re-Balance On Login.pdf
You must read this before installing this update & you must repeat this process for all database you report STP through.


The upgrade password is emailed separately to current WorkDESK Subscribers.

Keep up to date with all the JobKeeper Payment changes on our JobKeeper Payments in WorkDESK page.

WorkDESK Single Touch Payroll Manual – Please ensure you’ve read the Single Touch Payroll manual before activating STP in WorkDESK

12.5018 Update Instructions – Instructions for installing the WorkDESK 12.5018 Update (All User’s) – Instructions are the same as for 12.3275.

Upgrade WorkDESK Outlook Integration.pdf – This upgrade contains a new version of Outlook Integration 12.5017 for Office 2019. If you are experiencing issues with your current version of Outlook Integration you should uninstall your previous version and have 12.5017 installed. This version will support Office 2016 32 bit and 64 bit

Installing WdServer service.pdf – WDServer should not require re-installation for this upgrade. These notes should assist with stopping/ starting these services referenced in the update instructions.

The following issues have been addressed since the last upgrade​

  • (AU) On first login after the upgrade, confirm STP gross figures to the employee figures YTD figures match and update any STP Gross values if required. Changes will be marked as updated to be included in the next STP update submission.
  • (AU) STP Reportable allowances incorrectly included in Gross for Weekly & Working Holiday Maker payruns with timesheet allowances – this is now resolved and reports the correct gross.

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